Stork Craft Cribs - Product Recall
Categories: Health & safety, Sleep, Shopping & recalls
The U.S. Consumer Product Safety Commission has announced the recall of about 535,000 Stork Craft Baby Cribs due to faulty support brackets. These metal brackets, which support the crib mattress and mattress board, can crack and break. When one or more is broken, the mattress can collapse and create a dangerous gap between the mattress and crib rails. This poses an entrapment and suffocation hazard to children.CPSC is aware of ten such incidents of broken supports, several in which the mattress collapsed. In one case, a toddler sustained bruises to his forehead and in another, a child became trapped in the gap between the mattress and the drop side rail.
The recall involves Stork Craft Baby Cribs with manufacturing and distribution dates between May 2000 and November 2008. You can find the manufacture date, model number, crib name, country of origin and the company's name, address and contact information located on the assembly instruction sheet attached to the mattress support board. The company's insignia, "storkcraft baby" is inscribed on the drop side teething rail of some cribs. The cribs were sold in various styles and finishes.
These cribs were made in Canada, China and Indonesia for Stork Craft Manufacturing Inc., of British Columbia, Canada. They were sold at major retailers including J.C. Penney, Kmart and Walmart stores nationwide and online at Amazon.com, Babiesrus.com, Costco.com and Walmart.com from May 2000 through January 2009 for between $100 and $400 each.
CPSC urges parents and caregivers to immediately stop using the recalled cribs and find an alternative, safe sleeping environment for their baby. Consumers should contact Stork Craft to receive a free replacement kit, with new mattress support brackets. You can reach them by calling (866) 361-3321 anytime to order the free replacement kit or by visiting their Website.
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Reader Comments (Page 1 of 2)
Joanne 1-15-2009 @ 10:17AM
Re: Storkcraft Crib recall:
I tried to call the cust service number (1-866-361-3321) for 8 hrs. Jan 14th. I finally got through and was on wait for 20 min then the message came on and said that the office is now closed & try again tomorrow between 7am & 3 pm !! I finally got through to their website,(www.storkcraft.com) and they have a recall button which is just an email form. I'm not sure if they got it or if that's all I had to do was send an email with my name & address requesting the bracket kit.
I just tried the phone # again @ 6:50 am & 7:05 am (Jan 15) and the line is busy again. Time will tell !!
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Lois 1-15-2009 @ 10:43AM
I have been trying to contact Stork craft as well. No luck. Busy busy busy. I tried sending them an email and that got bounced back. The website takes forever to load. What happened to the company? Closed?
Joanne 1-15-2009 @ 11:55AM
Lois,
I really never thought about it being closed !! I live near the company in Richmond and I might take a trip to their office to check it out. I will keep you updated.
Joanne
Jason Alt 1-15-2009 @ 12:13PM
Do you have the actual e-mail address from your sent items folder that you could provide since I can't get through to their website or get them on the phone either.
Thanks,
Jason Alt
P: 319-398-4632
rae 1-15-2009 @ 1:50PM
I have a Storkcraft cambridge crib that I literally just bought and put together. I called the number last night and got a message saying that they r closed and that I will be transferred to an operator. Then I got a message saying that I should leave a message. I have been waiting for 20 minutes for the website to load and its just a faded purple page with nothing on it! The number has been busy since I started trying to call this morning at 8 a.m. (new york time).
I am so angry. It seems impossible to get through to this company. I spent so much money on the crib and so much time putting it together and now my daughter cant even sleep in it!
Joanne 1-15-2009 @ 2:48PM
I just happened to try the web page again late last nite and got on. The recall email is: recalls@storkcraft.com
I sent an email but never received a confirmation on whether they got it or not.
My daughter is having twins in May and I have purchased 2 cribs.
If I'm lucky, I might get the brackets by then !!!
Felecia Bialobreski 2-25-2009 @ 10:55AM
My daughter and her husband ordered a storkcraft crib thru cribs.com and recieved the crib then found out their was a recall. They still have not received the brackets. Everytime they call the customer service line it is busy and they cannot get through. The baby is due in 3 weeks. I cannot believe how poor this customer service is. They have tried e-mailing also and it comes back also. Not sure what everyone is suppose to do. This is ridiculous!
Joanne 2-28-2009 @ 7:07PM
I received the two sets of brackets Jan 25th. as requested by email on Jan 15th. What email address are you using?
Kelly 1-15-2009 @ 6:19PM
I have 2 Storkcraft cribs for my 7-week-old twins. I have been trying the phone number and website for 2 days with no luck on either! In the meantime, where are my twins supposed to sleep?!? I want to know how the compnay intends to compensate its customers for the time, aggravation & frustration we have had to endure! Not to mention the time we have ben unable to use our cribs! The way this has been handled is rediculous & completely unacceptable!!!
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Joanne 1-16-2009 @ 8:22PM
Great News !! I just received an email from Storkcraft and they will be sending me the 2 bracket kits in a few days.
Good Luck to everyone.
Joanne
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Selene 1-17-2009 @ 12:33AM
http://www.storkcraft.com/Recalls.aspx?Recalls=USA
This is a link to the Storkcraft website with recal info. It seems all the brackets passed inspection and the recall is voluntary in that they want to make the customers know that they have the highest standards.
I have had the Christina Stages crib since 11/2002 when it was purchased for my 1st daughter as an infant. She slept in it as an infant, then we converted it to a toddler with no issues whatsoever and she really gave it a good workout jumping on it. It has been my 2nd daughter's crib since late '06 and she also is a jumper. I was very surprised to hear of the recall, just knowing what our kids put that bed through. If it were defective in any way, they would have figured out how to see it happen in my home! I would not be overly concerned about not using the beds while you wait for the brackets. We are ordering ours today, I'm sure all will be just fine. Not to diminish any mom's concerns, but to assure you from a mom who has had an excellent experience with this crib.
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Robin 1-22-2009 @ 12:30PM
Still haven't heard from the company yet. Has anyone received their brackets yet? If so how long did it take? thanks, Robin
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Angela 1-26-2009 @ 5:00PM
I sent an email to the recall address as well and i never received confirmation either . Im 30 weeks pregnant with twin boys and i'm really crossing my fingers that i will get the brackets in time .
Has anyone received there's yet??
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Dr. Gil 1-28-2009 @ 1:12AM
Hey everyone,
I'm a physician and like many I brought 2 of these suckers with bad brackets. I have been calling and emailing for 5 days know without hearing anything.
Frustrated Doc.
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Franklintk 1-29-2009 @ 8:13AM
I have the exact same problem. I purchased my Rochester crib in December 2008 after my Simplicty crib was recalled and had to be taken back to the retailler.....sheeesh. I could never get through to Storkcraft over the telephone and have been sending emails. I have been trying since 1/16/09. It would at least be helpful for them to respond to an email so we could quit worrying.
Let me know how long it is taking to get the brackets.
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Kim0603 1-30-2009 @ 3:44PM
I have been emailing every address i can find on the website and calling every number. It has been two weeks now and i have had no luck. I turned in a report to the Canadian Better Bus. Bureau. They can't just turn off the phones and ignore people like this. I will never buy from this place again. I can understand a manufacturing mistake but to treat customers like this is not acceptable.
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Marilyn Bisland 1-30-2009 @ 8:54PM
I have been trying to call to get the new parts needed as a result of the recall. I have had the same problem many others are having. We can't get through on the phone line. Please send the needed parts to repair recalled crib. I was advised by ToysRus that the crib I purchased qualified for this recall.
M Bisland
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Sandra 1-31-2009 @ 3:28PM
I Tried for the last 2 weeks, and couldn't get through. I just happened to try on a Saturday and got thru. They said it will take 10 days to process, and then be shipped by Fed Ex. I should recieve my brackets in approx 3 weeks.
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Mandy 2-02-2009 @ 4:17PM
http://209.217.71.106/PR/recall-retrait-e.jsp?re_id=617
I just wanted to let everyone know that I am having the same problems. I emailed the company last wednesday and I called them on Tuesday to check my order and they didn't even recieve my email!!! My daughter will be here in approximately a week and 1/2!!!!!!!!!!!!!!!!!!! I am so upset! I placed the order of tuesday and they are telling me at least 15 business days, when I placed the order i was told to call back in three days and talk to a manager. I have left three messages on a managers voicemail and none of my calls have been returned. The woman I talked to on the phone today said that some of the cribs recently bought allready contain new brackets, these are the pictures I found online. Haven't been home to check mine out yet but my fingers are crossed!
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Sadie 2-03-2009 @ 12:41PM
This website gave me the e-mail address to send my info to. I couldn't get thru with the e-mails I had nor the phone numbers. I got my FEDEX tracking # today with my replacement parts. Send an e-mail to: recalls@storkcraft.com
and the followiing info: name and address, crib purchase date,
country of manufacture, and model number.
I sent my e-mail on 1-20-09.
GOOD LUCK!!!
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